Returns & Refund Policy

At Gift Garage, we want you to love what you order. If you change your mind, we offer eligible returns within 30 days of receiving your order for Gift Garage store credit.

30-Day Change of Mind Returns

To be eligible for a change-of-mind return:

  • You must contact us within 30 days of receiving your order.

  • The item must be unused, unopened and in its original condition.

  • The item must be in its original packaging with all accessories, manuals and components included.

  • You must contact Gift Garage before returning your item.

  • The item must meet any applicable supplier return requirements.

Store Credit

Approved change-of-mind returns are issued as Gift Garage store credit in the form of a gift card.

We do not provide cash refunds for change-of-mind returns.

Your Gift Garage gift card can be used towards a future purchase from our online store.

Return postage is the responsibility of the customer. A 10% restocking fee may apply depending on the product and supplier. Original shipping charges are not refundable for change-of-mind returns.

Any applicable fees will be confirmed before your return is processed.

Items That Cannot Be Returned for Change of Mind

Change-of-mind returns may not be available for:

  • Items that have been opened, used, assembled or altered

  • Health, hygiene or safety-related products

  • Personalised or custom-made products

  • Bulk purchases

  • Products specifically identified as non-returnable

  • Products that do not meet applicable supplier return requirements

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incomplete or incorrect, please contact us as soon as possible at hello@giftgarage.com.au.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos and/or video showing the fault or damage

  • Photos of the packaging where relevant

  • Details of any missing parts

Please do not dispose of the product or its packaging while your claim is being assessed.

Please also do not return a faulty or damaged product without contacting us first. If the product needs to be returned, we will provide you with the appropriate return instructions.

Depending on the nature of the issue, the available remedy may include replacement parts, repair, replacement, an alternative product, refund or another remedy available under Australian Consumer Law.

Product Warranty

Products sold by Gift Garage may be covered by a 12-month warranty for faults or damage, unless a different warranty period or condition is specified on the individual product listing.

Warranty coverage does not generally apply where the fault or damage results from:

  • Normal wear and tear

  • Improper assembly or modification

  • Abnormal use, misuse or abuse

  • Improper maintenance or lack of reasonable care

  • Damage to external packaging only

Certain accessories, bonus items and individual products may have different warranty conditions.

Warranty claims are assessed on a case-by-case basis.

Importantly, any product warranty is in addition to your rights under the Australian Consumer Law. Your consumer guarantee rights may continue beyond any stated warranty period.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Returns & Refund Policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.

Our Gift Garage store-credit policy applies to eligible change-of-mind returns only and does not limit your rights where a product is faulty, damaged or otherwise fails to meet a consumer guarantee.

How to Request a Return or Warranty Claim

Please contact:

Gift Garage Customer Care
hello@giftgarage.com.au

Please include your order number, the product concerned and details of your return or warranty request.

Please do not return an item without contacting us first. Our products may be dispatched from different warehouses, so the correct return address may differ from the address shown on your parcel.

Once an eligible change-of-mind return has been received and approved, your Gift Garage store credit/gift card will be issued.

Faulty-product, warranty and Australian Consumer Law claims will be handled according to the circumstances of the claim and your applicable legal rights.

Thank you for shopping with Gift Garage.