Shipping & Delivery

WHERE WE SHIP FROM

Gift Garage works with a network of partner warehouses across Australia.

Occasionally, an order containing multiple items will be sent from more than one location, which means your parcels may arrive on different days. If that happens with your order, we'll
email you the tracking for each parcel so nothing gets lost.

HOW MUCH DOES SHIPPING COST?

Shipping is calculated at checkout based on the size and weight of your order
and where it's being delivered.

Free standard shipping on orders over $100.

Orders under $100 are charged a flat delivery rate, shown at checkout before
you pay — no surprises at the last step.

HOW LONG WILL IT TAKE?

Once your order is placed, we allow 1-2 business days for it to be picked and
packed. After that:

- Metro Melbourne, Sydney, Brisbane, Adelaide, Perth: typically, 2-5 business days
- Regional and remote areas: typically, 4-8 business days

These are estimates, not guarantees — courier networks occasionally run slower
during peak periods like Christmas, and we'll always tell you if we know your
order is affected.

CAN I TRACK MY ORDER?

Yes. As soon as your order is dispatched, we'll email you a tracking number
and a link. If you ordered more than one parcel, you'll get a tracking link
for each one.

If your tracking hasn't updated in more than three business days, email us at
hello@giftgarage.com.au with your order number and we'll chase it for you.

SENDING A GIFT DIRECTLY TO SOMEONE ELSE?

Enter their address as the delivery address at checkout and we'll ship straight
to them. We include a packing slip without pricing, so your recipient won't
see what you paid.

If you'd like anything specific included, email us at hello@giftgarage.com.au
after ordering and we'll do our best to help.

SOMETHING'S WRONG WITH MY DELIVERY

If your parcel arrives damaged, incomplete or isn't what you ordered, contact
us within 30 days at hello@giftgarage.com.au with your order number and photos
of the issue. Please don't return anything before contacting us — our products
ship from different warehouses, so the return address may differ from the one
on your parcel.

See our Returns & Refund Policy for the full details.

QUESTIONS?

Email hello@giftgarage.com.au and we'll reply within 1-2 business days.